The curious case of missing coupons

coupons

There are 2 types of FreeChargers – one type that tells us how much they love us for giving them a fun (and almost free) movie/coffee/shopping/dining experience, and then there’s this other bunch that tells us they never got the coupons and they’re not feeling much love for us. This yo-yo love-hate thing makes us feel like we’re married to a PMS-ing wife!

Believe us when we tell you that the whole point of FreeCharge is to give you more value for less and we want you to enjoy what’s rightfully yours. So here’s a shout out to all you guys who give us grief saying we don’t send you coupons. We put together a few tips on how not to miss your coupons:

  1. First things first, check if it’s an e-coupon or a physical coupon (the tiny tag on the top right of the coupon will tell you what type it is).
  2.  If it’s a physical coupon, give us up to 7 business days to deliver it to your doorstep. Double check to see if your address is right. We’ll also e-mail you your consignment details so you can track it.
  3. E-coupon? Please check your inbox (the e-mail Id you use to register with us) immediately! It helps to add us to your address book; our e-mails won’t land up in spam then. We also run a validation by marking ourselves a bcc when we send you the coupons, so if we get the mail, you will too!
  4. If you still don’t receive the coupons, talk to us, we’re here to help. The fastest and most effective way to get in touch with us is via the customer support form – we don’t want your rants to get lost on social media. We’ll get back soon. Promise!

Hope this helps.

10 Comments

  1. Reply
    Bhupinder

    I want to know that why Mc Donalds coupons are now always missing from freecharge.in.This leaves me with no incentive to recharge from there.More ove,i want to request you to offer KFC coupons for north India also.

    1. Reply
      J

      Hey, Bhupinder. Thanks for writing in. McDonald’s coupons aren’t always missing. You’ll find it on our site as we speak. But yes, they do get sold out, especially during weekends. So keep checking, and make sure you recharge when your fav coupons are available.

  2. Reply
    Akash kumar

    freecharge.in sucks why here are two reasons!
    1. (14-08-2013)I recharged one of my friend’s mobile with 199rs FCVA13081412438715 I claimed 4 mcdonalds coupon , today 30 Aug I received courier and saw expiry date of coupons is 31st august.
    WHAT IS THIS? and fresh coupons validity showing 15 sept 2013 on your website…
    I receive that courier in 16 days in GURGAON, and surprise If I claim coupons now I will get coupons on 15 sept 😛
    If possible do one thing Like in april 2013, you guys were offering mcdonald coupon having validity of 31st july.
    So you can do it again mean now It is last of August, you can offer 31st oct validity coupon,
    So if I receive coupon in 16 days, I am able to use these coupons, But now are you offering 15 days validity coupon, I don’t know how to use all 4 of them in a day.

    2. You guys don’t have custumer care phone/landline no.
    this sucks why?
    because If I selected wrong address for coupon, It will not be changed…I mailed you at care@freecharge.com
    No reply 😛
    Another reason If Someone recharges wrong mobile no. like I did this one time.
    We need to call you quickly that time so you can *recharge back* from wrong no.
    But Again you don’t have any number 😛

    1. Reply
      J

      Akash, we’re SO sorry about what happened. Our customer support team is getting in touch with you, as we speak. And can we send fresh coupons to win your love back? We hope to see you back soon. 🙂

      1. Reply
        Akash kumar

        thanks for solving my problems…
        freecharge rocks!

        I also saved your contact no. 😛
        by chance in any case, I can direct contact you 😀

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