There are 2 types of FreeChargers – one type that tells us how much they love us for giving them a fun (and almost free) movie/coffee/shopping/dining experience, and then there’s this other bunch that tells us they never got the coupons and they’re not feeling much love for us. This yo-yo love-hate thing makes us feel like we’re married to a PMS-ing wife!
Believe us when we tell you that the whole point of FreeCharge is to give you more value for less and we want you to enjoy what’s rightfully yours. So here’s a shout out to all you guys who give us grief saying we don’t send you coupons. We put together a few tips on how not to miss your coupons:
- First things first, check if it’s an e-coupon or a physical coupon (the tiny tag on the top right of the coupon will tell you what type it is).
- If it’s a physical coupon, give us up to 7 business days to deliver it to your doorstep. Double check to see if your address is right. We’ll also e-mail you your consignment details so you can track it.
- E-coupon? Please check your inbox (the e-mail Id you use to register with us) immediately! It helps to add us to your address book; our e-mails won’t land up in spam then. We also run a validation by marking ourselves a bcc when we send you the coupons, so if we get the mail, you will too!
- If you still don’t receive the coupons, talk to us, we’re here to help. The fastest and most effective way to get in touch with us is via the customer support form – we don’t want your rants to get lost on social media. We’ll get back soon. Promise!
Hope this helps.