Update your KYC details with FreeCharge!

As per RBI guidelines, we’ve been asked to inform our users to update KYC for their FreeCharge account. So we’re doing exactly that!

A lengthy verification process, you think? Nuh uh! Visit http://frch.in/KYCL to update your KYC details in just a few seconds and enjoy seamless wallet services. Here’s how you can do it:

 

65 Comments

  1. Reply
    Ajeet

    Hi I am ajeet many time try to update kyc but all time is one problem vailid name provide
    So app developers is requested plz solved the problem and add addhar no kyc ya mini kyc bugs solved

  2. Reply
    Anuj Kumar Gupta

    Hi, I am Anuj. I unable to update my KYC. ITs always display submitted. Pls help me. i also mail to your care team but not giving any response even your call center number also not connected.

    1. Reply
      FreeCharge

      Currently, the option is available on Android, website & m-site only.

      Please follow the below steps

      Click on “Update”

      Choose any one of the ID proof options-

      1) Voter ID (10 -alpha numeric number)
      2) PAN card (10 -alpha numeric number)
      3) Passport (8 – alpha numeric number)

      Enter the details as it appears in the ID and verify the same before you click on “Submit” button.

      After updating KYC successfully, you will get the “Congratulations” message.

  3. Reply
    Manjusha vb

    I updated my KYC and it was accepted by you and later on when applied a coupon code, it blocks to use it and says suspicious activity detected.This happens to me my family members also and all of them have uploaded their KYC.Pls let us know how to quit from free charge and stop receiving offer messages.thanks.

    1. Reply
      FreeCharge

      We are bothered to note your experience. We are laboring towards this and getting all such errors minimized, to provide you flawless recharge experience. Please write to us at abhishek@freecharge.com with the error screen shots, we’ll be glad to help. Hoping for your continued support.

    2. Reply
      FreeCharge

      We are bothered to note your experience. We are labouring towards this and getting all such errors minimized, to provide you flawless recharge experience. Please write to us at abhishek@freecharge.com with the error screenshots, we’ll be glad to help. Hoping for your continued support.

  4. Reply
    Arvind

    I have submitted all my details 4 days before but not get my kyc complete as updated , when will my kyc will be updated

  5. Reply
    Himanshu bansal

    I want to change my kyc details as i submitted the wrong one but there isn’t any option to update.. please help..

  6. Reply
    Amit Batra

    This is a best costumer App i believe, i experienced in last few years than others, just need to open FREECHARGE CENTER ( FREECHARGE CAFE) NO NEED FOR MUCH DISCOUNT, near every Metro or near Big Office like Cyber City Offices, just making ORRANGE theme Offices like Airtel(RED) and gave them a new facility to open a Bank Account in which FC is getting all facility… Thanks
    Amit Batra
    9990124123 9990124124
    Cyber Cafe
    http://www.facebook.com/dlf3cafe
    Search 9990124124 in Google
    I just used free Google service to get known, it doesn’t cost much
    Your employees can do this by creating customer Location as FREECHARGE CENTER

  7. Reply
    Adesh

    I have updated KYC to my freecharge account. However it shows as submitted only, but still it not validated/approved by freecharge team, hence unable to get cashback. Who can help to validate my KYC?

    1. Reply
      FreeCharge

      Really sorry for the unpleasant experience. Please share your concern with the order details to our 24*7 Customer Support Team at abhishek@freecharge.com. This will be checked and resolved in the best possible manner. Thank you.

  8. Reply
    FreeCharge

    Really sorry for the unpleasant experience. Please share your concern with the order details to our 24*7 Customer Support Team at abhishek@freecharge.com. This will be checked and resolved in the best possible manner. Thank you.

    1. Reply
      FreeCharge

      We understand that you are concerned about the status “Submitted – Pending” under your KYC details. Please be assured that your KYC document is successfully submitted, and you can continue using your FreeCharge account as usual.
      The KYC status in your account should reflect as “!Submitted”. In case your profile shows “Submitted – Pending”, please update FreeCharge App and check. Alternatively, you may also log-in to your profile in FreeCharge website and check.

  9. Reply
    saipriya

    The KYC status in my account is shown as Submitted.but when i try to transfer money from my wallet im getting error as complete kyc is not submitted.please help me.

    1. Reply
      FreeCharge

      We deeply regret that you are facing trouble with our app, Saipriya! As per new RBI guidelines, please note that transfer to other FreeCharge account holders is disabled along with the withdrawal option and shall be available only for Full-KYC users. The same shall be launched shortly and you shall be notified.

  10. Reply
    Gaurav

    Hello sir meri account setting me kyc update show kar raha per me apna wallet sa kisi no per send kar pa raha vo full kyc not updated bata raha ha

    1. Reply
      FreeCharge

      Gaurav! We would like to inform you that the Full KYC option is currently not available & the same will be released very soon, post which you will be able to send money to other FreeCharge Wallet. Please stay tuned.

    1. Reply
      FreeCharge

      Sorry, Divyanshu! Currently, the option is not available.😞 In case, the same comes-up in near future, we’ll keep you posted. Thanks

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