As per RBI guidelines, we’ve been asked to inform our users to update KYC for their FreeCharge account. So we’re doing exactly that!

A lengthy verification process, you think? Nuh uh! Visit http://frch.in/KYCL to update your KYC details in just a few seconds and enjoy seamless wallet services. Here’s how you can do it:

 

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65 Comments

  • Basheer
    Posted May 12, 2018 at 3:57 pm 0Likes

    Not accepting my pan card or passport for kyc details I don’t have voter’s I’d

  • Ajeet
    Posted May 30, 2018 at 6:15 am 0Likes

    Hi I am ajeet many time try to update kyc but all time is one problem vailid name provide
    So app developers is requested plz solved the problem and add addhar no kyc ya mini kyc bugs solved

    • Posted May 30, 2018 at 8:23 am 0Likes

      Sure Ajeet, We’ll look into it.
      We just need a little help from you.
      Please help us with the screenshot of the error & your detail via email at abhishek@freecharge.com.

  • SANJEET KUMAR
    Posted June 2, 2018 at 1:52 am 0Likes

    not accepting my pan card for kyc details

  • Anuj Kumar Gupta
    Posted June 8, 2018 at 9:42 am 0Likes

    Hi, I am Anuj. I unable to update my KYC. ITs always display submitted. Pls help me. i also mail to your care team but not giving any response even your call center number also not connected.

  • madhu
    Posted July 14, 2018 at 7:40 am 0Likes

    can i update KYC in freecharge windows app ??

    • Posted July 24, 2018 at 1:07 pm 0Likes

      Currently, the option is available on Android, website & m-site only.

      Please follow the below steps

      Click on “Update”

      Choose any one of the ID proof options-

      1) Voter ID (10 -alpha numeric number)
      2) PAN card (10 -alpha numeric number)
      3) Passport (8 – alpha numeric number)

      Enter the details as it appears in the ID and verify the same before you click on “Submit” button.

      After updating KYC successfully, you will get the “Congratulations” message.

  • PANKAJ MAHESHWARI
    Posted July 24, 2018 at 2:31 am 0Likes

    Sir
    Ur freecharge KYC link is not working ,
    Please look into the problem,I’ve tried many times to update my KYC but it’s not working.

  • Manjusha vb
    Posted July 25, 2018 at 10:33 am 0Likes

    I updated my KYC and it was accepted by you and later on when applied a coupon code, it blocks to use it and says suspicious activity detected.This happens to me my family members also and all of them have uploaded their KYC.Pls let us know how to quit from free charge and stop receiving offer messages.thanks.

    • Posted August 18, 2018 at 2:25 pm 0Likes

      We are bothered to note your experience. We are laboring towards this and getting all such errors minimized, to provide you flawless recharge experience. Please write to us at abhishek@freecharge.com with the error screen shots, we’ll be glad to help. Hoping for your continued support.

    • Posted August 18, 2018 at 2:28 pm 0Likes

      We are bothered to note your experience. We are labouring towards this and getting all such errors minimized, to provide you flawless recharge experience. Please write to us at abhishek@freecharge.com with the error screenshots, we’ll be glad to help. Hoping for your continued support.

  • Arvind
    Posted July 26, 2018 at 6:10 am 0Likes

    I have submitted all my details 4 days before but not get my kyc complete as updated , when will my kyc will be updated

    • Posted August 18, 2018 at 2:34 pm 0Likes

      We are bothered to note your experience. Please write to us at abhishek@freecharge.com with the app screenshots, we’ll be glad to help. Hoping for your continued support.

  • Himanshu bansal
    Posted July 27, 2018 at 5:42 pm 0Likes

    I want to change my kyc details as i submitted the wrong one but there isn’t any option to update.. please help..

    • Posted August 18, 2018 at 2:35 pm 0Likes

      Apologies Himanshu! Currently, we do not have this option as if now. Please stay tuned with us.

  • ARUN KUMAR
    Posted July 27, 2018 at 9:59 pm 0Likes

    Not accepting my pan card or voter card

    • Posted August 18, 2018 at 2:41 pm 0Likes

      This shouldn’t have happened 😞 Nothing to worry about, just write us at care@freecharge.com from your registered email ID & our team will look further into it for you.

  • Saif
    Posted August 2, 2018 at 11:44 am 0Likes

    How to change the kyc details

    • Posted August 18, 2018 at 2:06 pm 0Likes

      Apologies Saif! Currently, we do not have this option as if now. Please stay tuned with us.

  • nitin kumar
    Posted August 9, 2018 at 2:06 am 0Likes

    how canbi do fill kyc on freecharge

  • TINKU
    Posted August 14, 2018 at 8:45 am 0Likes

    How can we change or correct KYC details ?

    • Posted August 18, 2018 at 2:00 pm 0Likes

      Apologies Tinku! Currently, we do not have this option as if now. Please stay tuned with us.

  • Amit Batra
    Posted August 15, 2018 at 10:48 am 0Likes

    This is a best costumer App i believe, i experienced in last few years than others, just need to open FREECHARGE CENTER ( FREECHARGE CAFE) NO NEED FOR MUCH DISCOUNT, near every Metro or near Big Office like Cyber City Offices, just making ORRANGE theme Offices like Airtel(RED) and gave them a new facility to open a Bank Account in which FC is getting all facility… Thanks
    Amit Batra
    9990124123 9990124124
    Cyber Cafe
    http://www.facebook.com/dlf3cafe
    Search 9990124124 in Google
    I just used free Google service to get known, it doesn’t cost much
    Your employees can do this by creating customer Location as FREECHARGE CENTER

    • Posted August 18, 2018 at 10:43 am 0Likes

      It’s always nice to hear back from our customers. Thank you for the wonderful appreciation!

  • Adesh
    Posted August 17, 2018 at 5:22 pm 0Likes

    I have updated KYC to my freecharge account. However it shows as submitted only, but still it not validated/approved by freecharge team, hence unable to get cashback. Who can help to validate my KYC?

    • Posted August 18, 2018 at 10:17 am 0Likes

      Really sorry for the unpleasant experience. Please share your concern with the order details to our 24*7 Customer Support Team at abhishek@freecharge.com. This will be checked and resolved in the best possible manner. Thank you.

  • Posted August 18, 2018 at 10:21 am 0Likes

    Really sorry for the unpleasant experience. Please share your concern with the order details to our 24*7 Customer Support Team at abhishek@freecharge.com. This will be checked and resolved in the best possible manner. Thank you.

  • videlamanikanta
    Posted October 24, 2018 at 3:05 pm 0Likes

    hi iam manikanta i have submitted kyc details it says submitted not verified so many

    • Posted October 25, 2018 at 1:29 pm 0Likes

      We understand that you are concerned about the status “Submitted – Pending” under your KYC details. Please be assured that your KYC document is successfully submitted, and you can continue using your FreeCharge account as usual.
      The KYC status in your account should reflect as “!Submitted”. In case your profile shows “Submitted – Pending”, please update FreeCharge App and check. Alternatively, you may also log-in to your profile in FreeCharge website and check.

  • Fatima
    Posted October 25, 2018 at 5:10 am 0Likes

    Hello sir mai jab apna id select karne ke bad sumbit par click nhi ho pata hai

  • deepak
    Posted December 29, 2018 at 6:04 am 0Likes

    hi I’m Deepak meri kyc completenahi ho rahi mera pen card nahi le raha he pls help me

    • Posted January 9, 2019 at 1:32 pm 0Likes

      It upsets us to hear that you had to face these issues. Please write to us using your registered email id to care@freecharge.com, we shall pass it on to the right department. Thank you.

  • Akash Paliwal
    Posted December 29, 2018 at 1:01 pm 0Likes

    How to get Full KYC and where??

    • Posted January 9, 2019 at 1:16 pm 0Likes

      Hi Akash! We are in-process to roll out the same soon. Stay tuned with us.

  • sabir hussain
    Posted December 30, 2018 at 6:27 am 0Likes

    my pan card and voter I’d kyc no accept sir ji

    • Posted January 9, 2019 at 1:14 pm 0Likes

      This shouldn’t have happened 😞 Nothing to worry about, just write us at care@freecharge.com from your registered email ID along with the error snapshot & our team will look further into it for you.

  • saipriya
    Posted December 31, 2018 at 7:52 pm 0Likes

    The KYC status in my account is shown as Submitted.but when i try to transfer money from my wallet im getting error as complete kyc is not submitted.please help me.

    • Posted January 9, 2019 at 1:04 pm 0Likes

      We deeply regret that you are facing trouble with our app, Saipriya! As per new RBI guidelines, please note that transfer to other FreeCharge account holders is disabled along with the withdrawal option and shall be available only for Full-KYC users. The same shall be launched shortly and you shall be notified.

  • Gaurav
    Posted January 1, 2019 at 4:35 pm 0Likes

    Hello sir meri account setting me kyc update show kar raha per me apna wallet sa kisi no per send kar pa raha vo full kyc not updated bata raha ha

    • Posted January 3, 2019 at 10:20 am 0Likes

      Gaurav! We would like to inform you that the Full KYC option is currently not available & the same will be released very soon, post which you will be able to send money to other FreeCharge Wallet. Please stay tuned.

  • Divyanshu Bhushan
    Posted January 5, 2019 at 5:33 am 0Likes

    Can i edit my KYC

    • Posted January 9, 2019 at 12:57 pm 0Likes

      Sorry, Divyanshu! Currently, the option is not available.😞 In case, the same comes-up in near future, we’ll keep you posted. Thanks

  • Siddharth
    Posted January 5, 2019 at 12:16 pm 0Likes

    Hello FC Team,

    Could you please guide me on how to do the full KYC. I am unable to transfer money to any number.

    • Posted January 9, 2019 at 12:43 pm 0Likes

      Sorry for the wait, Siddharth! We are in-process to deploy the same soon. Please stay tuned with us.

  • Akshata
    Posted January 8, 2019 at 10:54 am 0Likes

    I can’t complete kyc through pan card.

  • Mohit Goyal
    Posted January 9, 2019 at 2:30 am 0Likes

    Meri kyc successfull he fir bhi me bank me payment trnsferr nhi kar paa rha hu, plz reply

  • Shiv shanker kumar
    Posted January 13, 2019 at 11:09 am 0Likes

    My mobile no please change

  • Shiv shanker kumar
    Posted January 13, 2019 at 11:10 am 0Likes

    New 6203855376

    • Posted February 21, 2019 at 1:09 pm 0Likes

      It seems like you are unhappy about something that you have encountered on Freecharge. Do let us know at abhishek@freecharge.com and we would be happy to have it sorted out.

  • Naga
    Posted January 14, 2019 at 4:54 pm 0Likes

    I can’t complete kyc through pan card

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