Transaction failed but money deducted? We’re here to help you!

Have you ever spooked out by the fact that your transaction failed and yet the money got deducted? Well, you’re not one of the first to experience such situations.

There are numerous reasons as to why some transactions fail and chances are it’s NOT because of the wallet you’re using. Whatever the reasons could be, we’re more than sure you’d be interested in getting your money back in the least possible time.

We at FreeCharge understand the gravity of such anxiety-filled moments and that’s exactly why we have a help center for all such issues. Here’s how you can use it on Freecharge to reach us in a jiffy:

Step 1: Click on My Transactions on your home screen
Step 2: Select any past transaction from the list of transactions
Step 3: Click on ‘Get Help’
Step 4: Select an issue
Step 5: Click on ‘Contact Customer Care’

That’s it! Happy Freecharging!



  1. Reply
    Sagar Wadekar

    i did a transacrtion using irctc n freecharge but ticket was not booked. i need my money back.

  2. Reply
    krishna chaitanya

    sir, i pay BSNL land line bill via freecharge , by using UPI transaction for cashback 75 rs. but transactions failed for several times and is clearly shown message something went wrong. but really wrong thing happen, amount debited for twice (830 rs) for failure transactions. means i lost 1660 rs. plz help me to resolve issue. i raised 2 tickets for two failured transactions. 2819896 and 2819884

    1. Reply

      That does seem concerning. We’ve notified our team to take up your case on priority! Be assured to get the revert shortly once the details get verified.

  3. Reply
    Ajit suryawanshi

    Hi did recharge of 199 to Airtel prepaid but still balance is not reflected in my account. However my bank account has been debited. Would you please refund my amount

  4. Reply

    Sir yesterday I tried to pay my electricity bill but money deducted from my bank account or that show transaction failed.

    So when I will get my money back in my bank account.

  5. Reply
    Naveen Dwivedi

    I recharge my Bsnl number with freecharge . I recharged it on 9 August 2018 but transaction failed but the money has been deducted from my bank account. I have thought that the money would be returned in 3-4 days but it is not returned. Today is 16 August..Kindly help me .

    My order id:- FCVA180809761079464

    1. Reply

      Sorry about this. The transaction was failed and the amount has been auto-refunded to your bank. Usually, it will take 5-7 business days (National Holidays, Saturday & Sunday not included) for the amount to post to your bank account.

      1. Reply
        Vishal shahi

        The amount has been deducted and not credited to the beneficiary account and it still shows the transaction processing

        Order id :- AXIFRC47bc34f8c4b7c9c98a3d753a870f3

  6. Reply

    Hi I tried to book a ticket on uts app but due to some reason the transaction was failed and the money got debited. Its been 7 days but still i didn’t get any refund. I wrote to,but I didn’t get any response

  7. Reply

    Sir I pay to Airtel prepaid recharge.two days complete in not Receiving the recharge Amount.
    Transaction ID: FCVA181229795656263.
    Recharge Amount: 169plan

  8. Reply
    Ritam Mondal

    I recharge one of my jio number with freecharge 3time ₹149 but transaction was failed but the money has been deducted from my bank account. Please refund my money

  9. Reply
    Nishi kumar

    मेरे बैंक खाते से बेलेंस कट गया परन्तु डिश टीवी रीचार्ज नहीं हुआ ।अतः मेरा बेलेंस रिफन्ड किया जाए

  10. Reply
    Shushant tripathi

    Sir,I am transferring my money from SBI to PNB ,since the money is deducted but the free charge app is showing processing from last two days.
    As I have mailed thrice to customer support but no action has been taken.

    1. Reply

      We’re concerned to note your experience. Pls, help us with the order number/email id/registered phone number so that we can assist you right away!

  11. Reply
    Rohit Kumar

    my freecharge account has my old phone number but this number was deactivate and my money stuck in freecharge account give me suggestion what should i do for my money back please. OTP always going through old number not on email.

  12. Reply

    Today I have done three transaction for rupees 175 each with my freecharge account no 7014850441 at 6 January 12:23PM, 12:31pm,12:37pm. All three transaction have failed but 525 rupees including all transaction amount deducted from my bank account. Still money not refund in my bank account. Plese refund my 525 rupees.

  13. Reply
    Nikita goyal

    I have added money to my free charge wallet but it is still showing processing and is deducted from my bank account.i also booked a ticket from redbus and that transaction failed but free charge showing processing.please help

  14. Reply

    Amount of rs260 and 257 deducted from my bank and not added to freecharge wallet.give me my money back…

    My registered mobile no is :6378315895
    Email id is:

    Transaction date:06/01/2019

    My money is deducted and transaction still showing processing…

    Give me my money back.

    1. Reply

      Don’t worry, Narendra! The transaction has failed & will be auto-refunded to your respective payment account, maximum by 17-Jan-2019 as per the banking norms.

  15. Reply

    I am Chandravathi. yesterday i.e. on 8.1.2019 I have recharged my number BSNL prepaid for Rs.1584/- amount deducted from my bank but so far neither recharged nor amount credited at my account

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