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Brand Freecharge Feature Update How to/DIYs

TRANSACTION FAILED BUT MONEY DEDUCTED? WE’RE HERE TO HELP YOU!

By October 9, 2017

Have you ever spooked out by the fact that your transaction failed and yet the money got deducted? Well, you’re not one of the first to experience such situations.

There are numerous reasons as to why some transactions fail and chances are it’s NOT because of the wallet you’re using. Whatever the reasons could be, we’re more than sure you’d be interested in getting your money back in the least possible time.

We at FreeCharge understand the gravity of such anxiety-filled moments and that’s exactly why we have a help center for all such issues. Here’s how you can use it on Freecharge to reach us in a jiffy:

Step 1: Click on My Transactions on your home screen
Step 2: Select any past transaction from the list of transactions
Step 3: Click on ‘Get Help’
Step 4: Select an issue
Step 5: Click on ‘Contact Customer Care’

That’s it! Happy Freecharging!

 

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68 CommentsClose Comments

68 Comments

  • Sagar Wadekar
    Reply
    Posted July 8, 2018 at 3:10 am 0Likes

    i did a transacrtion using irctc n freecharge but ticket was not booked. i need my money back.

  • krishna chaitanya
    Reply
    Posted July 16, 2018 at 2:36 pm 0Likes

    sir, i pay BSNL land line bill via freecharge , by using UPI transaction for cashback 75 rs. but transactions failed for several times and is clearly shown message something went wrong. but really wrong thing happen, amount debited for twice (830 rs) for failure transactions. means i lost 1660 rs. plz help me to resolve issue. i raised 2 tickets for two failured transactions. 2819896 and 2819884

    • FreeCharge
      Reply
      Posted July 24, 2018 at 1:08 pm 0Likes

      That does seem concerning. We’ve notified our team to take up your case on priority! Be assured to get the revert shortly once the details get verified.

  • Ajit suryawanshi
    Reply
    Posted July 19, 2018 at 9:21 am 0Likes

    Hi did recharge of 199 to Airtel prepaid but still balance is not reflected in my account. However my bank account has been debited. Would you please refund my amount

  • Shiva Chauhan
    Reply
    Posted July 22, 2018 at 8:26 am 0Likes

    Same issue faced again by me

  • Ayushi Goel
    Reply
    Posted August 1, 2018 at 3:26 pm 0Likes

    My amount still in processing from the month of June 2018.
    Please refund the amount ASAP.

  • Vikash
    Reply
    Posted August 14, 2018 at 4:31 am 0Likes

    Sir yesterday I tried to pay my electricity bill but money deducted from my bank account or that show transaction failed.

    So when I will get my money back in my bank account.

    • FreeCharge
      Reply
      Posted August 18, 2018 at 2:00 pm 0Likes

      We’re the team happy to listen. Mind if we jump in? Feel free to elaborate on your experience. Emailing us will help us assist you. Please send us the details at abhishek@freecharge.com.

  • Naveen Dwivedi
    Reply
    Posted August 16, 2018 at 9:34 am 0Likes

    I recharge my Bsnl number with freecharge . I recharged it on 9 August 2018 but transaction failed but the money has been deducted from my bank account. I have thought that the money would be returned in 3-4 days but it is not returned. Today is 16 August..Kindly help me .

    My order id:- FCVA180809761079464

    • FreeCharge
      Reply
      Posted August 18, 2018 at 10:23 am 0Likes

      Sorry about this. The transaction was failed and the amount has been auto-refunded to your bank. Usually, it will take 5-7 business days (National Holidays, Saturday & Sunday not included) for the amount to post to your bank account.

  • RAJU MOOLINTI
    Reply
    Posted October 25, 2018 at 7:33 am 0Likes

    Still it is showing processing can i get money back how many day it will take?

    • FreeCharge
      Reply
      Posted October 25, 2018 at 1:22 pm 0Likes

      Hi Raju! Just write us at care@freecharge.com from your registered email ID & our team will look further into it for you.

      • Vishal shahi
        Reply
        Posted January 5, 2019 at 1:52 pm 0Likes

        The amount has been deducted and not credited to the beneficiary account and it still shows the transaction processing

        Order id :- AXIFRC47bc34f8c4b7c9c98a3d753a870f3

  • Basha
    Reply
    Posted December 29, 2018 at 6:18 am 0Likes

    Hi I tried to book a ticket on uts app but due to some reason the transaction was failed and the money got debited. Its been 7 days but still i didn’t get any refund. I wrote to care@freecharge.com,but I didn’t get any response

    • FreeCharge
      Reply
      Posted January 9, 2019 at 1:17 pm 0Likes

      Regret the delayed response. Is your concern resolved now? If not, please write your concern to us at care@freecharge.com. This will be checked and resolved with utmost priority.

  • Sanjeevkumar
    Reply
    Posted December 31, 2018 at 6:20 am 0Likes

    Hi I am sanjeevkumar I recharge my Airtel digital on account no-3001036960 not successful please reply me

    • FreeCharge
      Reply
      Posted January 9, 2019 at 1:06 pm 0Likes

      Regret the delayed response. Is your concern resolved now? If not, please write your concern to us at care@freecharge.com. This will be checked and resolved with utmost priority.

  • Sadham
    Reply
    Posted December 31, 2018 at 10:08 am 0Likes

    Sir I pay to Airtel prepaid recharge.two days complete in not Receiving the recharge Amount.
    Transaction ID: FCVA181229795656263.
    Recharge Amount: 169plan

    • FreeCharge
      Reply
      Posted January 9, 2019 at 1:06 pm 0Likes

      Regret the delayed response. Is your concern resolved now? If not, please write your concern to us at care@freecharge.com. This will be checked and resolved with utmost priority.

  • Ritam Mondal
    Reply
    Posted January 3, 2019 at 5:40 pm 0Likes

    I recharge one of my jio number with freecharge 3time ₹149 but transaction was failed but the money has been deducted from my bank account. Please refund my money

  • Nishi kumar
    Reply
    Posted January 4, 2019 at 1:56 pm 0Likes

    मेरे बैंक खाते से बेलेंस कट गया परन्तु डिश टीवी रीचार्ज नहीं हुआ ।अतः मेरा बेलेंस रिफन्ड किया जाए

  • Ashok
    Reply
    Posted January 5, 2019 at 5:58 am 0Likes

    Bhai 399 ka recharge kiya par richarg bi nhi huaa aur pase vaaps bi nhi aaye h

  • Shushant tripathi
    Reply
    Posted January 5, 2019 at 11:43 am 0Likes

    Sir,I am transferring my money from SBI to PNB ,since the money is deducted but the free charge app is showing processing from last two days.
    As I have mailed thrice to customer support but no action has been taken.

    • FreeCharge
      Reply
      Posted January 9, 2019 at 12:49 pm 0Likes

      We’re concerned to note your experience. Pls, help us with the order number/email id/registered phone number so that we can assist you right away!

  • Rohit Kumar
    Reply
    Posted January 6, 2019 at 6:21 am 0Likes

    my freecharge account has my old phone number but this number was deactivate and my money stuck in freecharge account give me suggestion what should i do for my money back please. OTP always going through old number not on email.

  • Anagh Sharma
    Reply
    Posted January 6, 2019 at 7:03 am 0Likes

    Hey I tried adding 70 rupees to my wallet. It got deducted from my SBI account but not added in my wallet.

    • FreeCharge
      Reply
      Posted January 9, 2019 at 12:33 pm 0Likes

      Apologies, please provide us with your registered email address and transaction details via Direct Message here (t.co/HrsYo6PCrp) or via email at abhishek@freecharge.com

  • Bhawani
    Reply
    Posted January 6, 2019 at 10:16 am 0Likes

    Today I have done three transaction for rupees 175 each with my freecharge account no 7014850441 at 6 January 12:23PM, 12:31pm,12:37pm. All three transaction have failed but 525 rupees including all transaction amount deducted from my bank account. Still money not refund in my bank account. Plese refund my 525 rupees.

  • Abhishek Khanna
    Reply
    Posted January 7, 2019 at 11:10 am 0Likes

    Hi I haven’t received my money back after numerous emails sent to care@freecharge.com.

    • FreeCharge
      Reply
      Posted January 9, 2019 at 12:28 pm 0Likes

      We want to ensure this is handled correctly, & as quickly as possible. Emailing us will help us assist you. Please send us the details at abhishek@freecharge.com

  • Chaitanya
    Reply
    Posted January 7, 2019 at 3:50 pm 0Likes

    My recharge failed 31/12/2018 aftet 7dayes my refund amount not received yet do somethimg, i am fedup now

    • FreeCharge
      Reply
      Posted January 9, 2019 at 12:25 pm 0Likes

      This shouldn’t have happened 😞 Nothing to worry about, just write us at care@freecharge.com from your registered email ID along with the transaction details & our team will look further into it for you.

  • Nikita goyal
    Reply
    Posted January 8, 2019 at 3:10 am 0Likes

    I have added money to my free charge wallet but it is still showing processing and is deducted from my bank account.i also booked a ticket from redbus and that transaction failed but free charge showing processing.please help

  • Narendra
    Reply
    Posted January 8, 2019 at 10:38 am 0Likes

    Amount of rs260 and 257 deducted from my bank and not added to freecharge wallet.give me my money back…

    My registered mobile no is :6378315895
    Email id is: lucifer.yogi112@gmail.com

    Transaction date:06/01/2019

    My money is deducted and transaction still showing processing…

    Give me my money back.

    • FreeCharge
      Reply
      Posted January 9, 2019 at 12:21 pm 0Likes

      Don’t worry, Narendra! The transaction has failed & will be auto-refunded to your respective payment account, maximum by 17-Jan-2019 as per the banking norms.

  • Chandravathi
    Reply
    Posted January 9, 2019 at 8:09 am 0Likes

    I am Chandravathi. yesterday i.e. on 8.1.2019 I have recharged my number BSNL prepaid for Rs.1584/- amount deducted from my bank but so far neither recharged nor amount credited at my account

  • Vinutha Hosmane
    Reply
    Posted January 10, 2019 at 4:37 am 0Likes

    Hi I had paid electricity bill on free charge on 7th…
    Still it’s showing processing in app and money is deducted from bank. .
    Wat am I supposed to do

    • FreeCharge
      Reply
      Posted February 21, 2019 at 1:13 pm 0Likes

      Apologies for the delayed response, Vinutha! Is your concern resolved? In case the payment for electricity bill is not yet updated, you can forward us the details at abhishek@freecharge.com & our team will be happy to get it resolved on priority.

  • narendra Kumar Yogi
    Reply
    Posted January 10, 2019 at 8:59 am 0Likes

    I dont wait till 17 January give me my money immediately..
    Why should i wait….
    My transaction date is 6 jan

    But i did not get refund yet…

    Transaction ids are:ACAEUvagL322Jets_A920773858-1546757455996_1and ACAEUvagL322Jets_A1503462934-1546757079966_1

    Freecharge Mobile no:6378315895 and

    Email id: lucifer.yogi112@gmail.com

    • FreeCharge
      Reply
      Posted February 21, 2019 at 1:14 pm 0Likes

      Hi Narendra! Have you received your refund back to your respective bank/card account?

  • Tariq
    Reply
    Posted February 16, 2019 at 6:54 am 0Likes

    I am Tariq. Yesterday 15/2/19 I have recharged my Tata sky dth for Rs.200/- amount deducted from my bank but so far neither recharged nor amount credited at my Tata sky. Transaction process message show in my freecharge account plz help me my payment refund ticket I’d 671872.

    • FreeCharge
      Reply
      Posted February 21, 2019 at 11:18 am 0Likes

      Regret for the delayed response. Please confirm if your concern is resolved.

  • S.RAMACHANDRAN
    Reply
    Posted February 16, 2019 at 8:30 am 0Likes

    Sir, i am Ramachandran, yesterday (15.02.19) i have recharged my Vodafone number unlimited plan Rs511/- amount deducted from my bank account, But still now not reached in my mobile number and refund in my bank also. Pls help me

    • FreeCharge
      Reply
      Posted February 21, 2019 at 11:17 am 0Likes

      It’s perfectly understandable that you’re very upset about what’s happened. We apologize for the inconvenience caused. Kindly share your concerns at abhishek@freecharge.com and help us to address the same.

  • Kumaran
    Reply
    Posted February 16, 2019 at 2:56 pm 0Likes

    We do recharge 399 back in jio but not get charge debited my amount I need repayment please reply

  • Amit verma
    Reply
    Posted February 17, 2019 at 4:00 pm 0Likes

    My friend send me 150 rs and amount is debited from his account but in my account showing processing……when i get my 150 rs

    • FreeCharge
      Reply
      Posted February 21, 2019 at 11:13 am 0Likes

      UPI transactions are instantly processed. However as you have not received the amount, we would like to get it checked. Please help us with the transaction details (registered email ID/order ID/Mobile Number/Date & time of transaction) via email at abhishek@freecharge.com.

  • Hariharan
    Reply
    Posted February 18, 2019 at 5:31 am 0Likes

    Amount rs 149 is debuted from my account and it show transaction failed and didn’t recieve the amount

    • FreeCharge
      Reply
      Posted February 21, 2019 at 11:10 am 0Likes

      That’s look concerning, Hariharan! Can you please help us with your transaction details (registered email ID/order ID/Mobile Number/Date & time of transaction) via email at abhishek@freecharge.com, so that we can resolve this on priority.

  • varun
    Reply
    Posted February 19, 2019 at 10:04 am 0Likes

    Hi did recharge of 399 to Tata Docomo GSM prepaid but still balance is not reflected in my account. However my account has been debited. Would you please refund my amount.
    Order Id : FCVW190218808514388

    • FreeCharge
      Reply
      Posted February 21, 2019 at 11:06 am 0Likes

      Just write to us at abhishek@freecharge.com from your registered email ID mentioning the subject line as “Urgent – Blog Comment” & our team will look further into it for you.

  • Ankush
    Reply
    Posted February 21, 2019 at 12:04 pm 0Likes

    Amount 399 debited from my order I’d FCVA190214807680688 on dt 14 Feb 2019 at 07:41 pm. kindly refund it soon. Refund can’t process till 21 Feb 2019.

    • FreeCharge
      Reply
      Posted February 21, 2019 at 1:16 pm 0Likes

      Sorry about this. The transaction was failed and the amount has been auto-refunded to your bank. Usually, it will take 5-7 business days (National Holidays, Saturday & Sunday not included) for the amount to post in your bank account.

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